Clear expectations
Service policies
Preview draft for owner approval. These proposed guidelines must be confirmed before the website launches publicly. Your accepted written quote or service agreement supplies the actual project terms.
Estimates & approval
An estimate request is not a confirmed booking. We review the property and requested work, then confirm the scope, price, and any materials or disposal charges in your quote. Extra work should be discussed and approved before it begins.
Weather delays
Rain, saturated ground, storms, or unsafe conditions may require a service date to move. Contact us for an updated schedule; avoid treating an estimated arrival time as a guaranteed appointment. The crew needs safe conditions to protect your property and complete the work.
Cancellations & rescheduling
Please call or message as soon as your plans change. Any cancellation deadline, deposit treatment, or fee must be stated in the quote or service agreement you accept. No standard cancellation charge is specified on this draft page.
Payment expectations
Follow the amount, due date, payment instructions, and any deposit or milestone schedule in your accepted quote or invoice. Ask before paying if anything is unclear. Monthly payment options, where offered, require approval and separate terms.
Property access & preparation
Please tell us about locked gates, pets, irrigation heads, hidden obstacles, and access restrictions. Move toys and loose personal items out of the work area when possible. Discuss special instructions before the scheduled visit.
Questions about completed work
Contact Fast Pace with the service date, property address, and a description of the concern so we can review it with you. Any project-specific warranty must be confirmed in writing.